.qrv-policy-wrap {
max-width: 860px;
margin: 40px auto 60px;
padding: 0 20px;
font-family: -apple-system, BlinkMacSystemFont, “Segoe UI”, Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
color: #1a1a1a;
line-height: 1.7;
}
.qrv-policy-header {
border-bottom: 2px solid #E8001D;
padding-bottom: 20px;
margin-bottom: 32px;
}
.qrv-policy-header h1 {
font-size: 32px;
font-weight: 800;
color: #080808;
margin: 0 0 8px;
letter-spacing: -0.5px;
}
.qrv-policy-header p {
color: #666;
font-size: 14px;
margin: 0;
}
.qrv-policy-section {
margin-bottom: 30px;
}
.qrv-policy-section h2 {
font-size: 20px;
font-weight: 700;
color: #080808;
margin: 0 0 12px;
padding-bottom: 6px;
border-bottom: 1px solid #eaeaea;
}
.qrv-policy-section p {
font-size: 15px;
color: #333;
margin: 0 0 12px;
}
.qrv-policy-section ul {
margin: 0 0 16px 20px;
padding: 0;
}
.qrv-policy-section li {
font-size: 15px;
color: #333;
margin-bottom: 8px;
}
.qrv-policy-box {
background: #fbfbfb;
border-left: 4px solid #E8001D;
padding: 16px 20px;
margin: 20px 0;
border-radius: 0 8px 8px 0;
}
.qrv-policy-box p {
margin: 0;
font-size: 14.5px;
color: #222;
}
.qrv-policy-contact {
background: #f4f6f8;
border-radius: 8px;
padding: 24px;
margin-top: 40px;
}
.qrv-policy-contact h3 {
margin: 0 0 12px;
font-size: 18px;
color: #080808;
}
.qrv-policy-contact p {
margin: 0 0 8px;
font-size: 14.5px;
}
.qrv-policy-contact a {
color: #E8001D;
text-decoration: none;
font-weight: 600;
}
.qrv-policy-contact a:hover {
text-decoration: underline;
}
Refund and Returns Policy
QuickRev Inc. · Effective Date: September 2026 · Last Updated: September 2026
1. Overview
At QuickRev, customer satisfaction and vehicle safety are our top priorities. This Refund and Returns Policy outlines the conditions under which tire purchases and mobile services may be refunded, exchanged, or cancelled.
2. Tire Returns & Exchanges (30-Day Window)
You may return or exchange eligible tires within 30 days of delivery provided they meet the following criteria:
- Unused & Unmounted: Tires must be 100% brand new, unmounted on any rim or wheel, and free from any signs of road wear or mounting paste.
- Original Condition: Factory labels, tread stickers, and manufacturer markings must remain intact and unaltered.
- Proof of Purchase: A valid QuickRev order number or email confirmation is required.
Important Note on Mounted Tires: Due to safety regulations and manufacturer policies, tires that have been mounted on wheels or installed on a vehicle cannot be returned or refunded unless deemed defective under manufacturer warranty guidelines.
3. Return Shipping & Restocking
Because our tire inventory is dispatched directly through our regional canadian tire warehouses network, returns must be shipped back to the designated fulfillment warehouse:
- Customer Remorse / Size Misorder: If you ordered an incorrect size or changed your mind, return freight costs and a standard 15% warehouse restocking fee apply.
- QuickRev Error / Damaged in Transit: If we shipped the incorrect tire or if your order arrived damaged from the carrier, QuickRev will cover 100% of return shipping and provide a replacement or full refund immediately.
4. Mobile Service Appointment Cancellations
For booked mobile tire installation or tire changeover appointments in the Halifax Regional Municipality (HRM):
- 24+ Hours Notice: Full refund or free rescheduling if cancelled at least 24 hours prior to your scheduled service window.
- Less than 24 Hours Notice: Appointments cancelled with less than 24 hours notice may be subject to a $35 dispatch fee.
- Severe Weather: In the event of extreme winter storms or hazardous road conditions in Nova Scotia, appointments may be rescheduled with zero penalty.
5. Environmental Handling Fees (Divert NS)
The $4.50 per tire pre-tax Environmental Handling Fee remitted under Divert NS Registration #TP0806 is fully refunded if eligible unmounted tires are returned within the approved 30-day return window.
6. Refund Processing
Once returned tires are inspected and checked in at the warehouse (typically within 3–5 business days), refunds are issued directly to your original payment method (via Helcim). Please allow 3–7 business days for the credit to appear on your bank statement.
Questions or Support?
If you have any questions regarding this policy, our team is available to assist you:
📧 Email: info@quickrev.ca
📞 Phone: +1 (902) 220-9889 (Mon–Sat, 9AM–9PM)
🌐 Service Area: Halifax Regional Municipality (HRM), Nova Scotia
